Back to Directory

The Passage

Description

The Passage offers a wide range of services to meet the varying and complex needs of rough sleepers in Westminster. Our aim is to help individuals address the issues that have contributed to them being – or are keeping them – homeless and to enable them to move on to live safe, happy and fulfilling lives.

Our contact with homeless people starts either via our Outreach Team, who work night and early morning shifts to approach homeless people on the streets, refer them to appropriate services in our Resource Centre. We have three teams in the Resource Centre:
Rough Sleepers Team: immediate services including meals, showers, clothing, laundry, medical appointments, mental health, and substance misuse support.

Client Development Team: advice on benefit entitlement, training, and employment opportunities, immigration legal advice, life skills development, group activities
Housing Options Service: advise and support for single men who at risk of becoming homeless

We also have three residential projects:
Passage House is a rapid response Assessment Hub aimed to support new rough sleepers with no local connection to the borough, to find a suitable pathway for them to sustain a life off the streets. For a lot of people, this will mean returning to their home area and reconnecting with family or support networks. This is a new way of working for all of the staff at Passage House and with your support we are certain we’ll make the service a success.

Montfort House provides medium-term accommodation for rough sleepers in the form of 16 self-contained studio flats. The project is aimed at vulnerable long term rough sleepers who have complex histories and haven’t been able to maintain temporary accommodation elsewhere. Support is client-led and our project workers adopt a highly personalised approach.

Newman Street has 81 residential spaces that provide temporary accommodation for people who have applied to their local authority for a solution to end their homelessness. Residents are housed for approximately 6 months whilst working towards a move-on strategy. 

And a tenancy sustainment project:

Home for Good provides ongoing support to formerly homeless people who have been resettled into their own accommodation. A person is matched with a volunteer from what might be a new local area to support them. The purpose of the service is both to help people to sustain their tenancies and to help them to settle into what will often be a new community. Through providing ongoing and holistic support at a local level we hope to reduce the number of people who return to the street after moving into accommodation.

As well as an Anti-Modern Day Slavery Coordinator provides training and awareness to homeless people staff, volunteers and to other organisations.

Further information about The Passage is available on our website www.passage.org.uk