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Citizens Advice Westminster


21a Conduit Place
W2 1HS


  • Arab community
  • Bangladeshi community
  • Black African-Caribbean community
  • Chinese community
  • Eastern and central European communities
  • Refugees and asylum seekers
  • LGBTQIA people
  • Women
  • Children and families
  • Young people
  • Disabled people
  • People with learning disabilities
  • Carers
  • Older people
  • People with mental health issues
  • Homeless people


  • Advocacy/representation
  • Campaigning
  • Health information and signposting
  • Mental health and wellbeing
  • Welfare and benefits casework


Westminster Citizens Advice Bureau (CAB) was one of the very first bureau services founded in 1939. From its origins as an emergency service during the Second World War, Westminster CAB evolved as a frontline agency providing essential advice and information services to those living and working in the City of Westminster and the surrounding areas.
The overall aims of the service are:

To provide the advice people need for the problems they face; ensuring individuals do not suffer from a lack of knowledge about their rights and responsibilities; and
To improve the policies and practices that affect people’s lives; ensuring a responsible influence is exercised on the development of social policies and services at both local and national levels.
Westminster CAB helps people resolve their legal, money and other problems by providing free, independent, confidential and impartial information and advice, and by influencing policy makers. It values diversity, promotes equality and challenges discrimination.

All Citizens Advice bureaux use the evidence of their clients’ problems to campaign for improvements in the laws and services that affect everyone.