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Health and Wellbeing Network




Westminster has the most reported hate crime of any London borough. These are mainly religious, homophobic / transgender and race. The areas of most reported hate crime in Westminster are the St James and West End ward. However, it is suspected hate crime is under reported to due to a number of factors.

These include:
- The communication barriers to reporting hate crimes.
- No direct number to report hate crime.
- waiting for more than a month to get someone to report to.
- being discouraged to report.

An independent commission to look at hate crime and how to tackle it in Westminster has been launched – the first for any local authority in England. More information about this can be found here.

Suggestions from the Health and Wellbeing Network meeting participants when asked who the key stakeholders the hate crime commission should be engaging with :

Schools including early years provision
Youth provision
Young Westminster Foundation
BME Health Forum
Family hubs and children's centre.
Prevent through their training.
Healthy schools network
Housing associations and Westminster City council housing (being visible in there newsletter)
GP Practices – making use of the advertising space on the TV screens and newsletters.
Urgent treatment centre
Walk-in centre

Suggestions from the network when asked: what could the hate commission usefully explore?

The link between mental health and hate crime and other sorts of crime.

Is there a particular type of hate crime that is reported in the West End and St James? If so, how does this distinguish from the rest of Westminster and what is being reported?

  • How are all people in Westminster empowered to report a hate crime?
  • Do the number of hate crimes reported in St James and the West End wards reflect mainly an informed clear pathway to the citizens who report from there? Or is it higher because most hate crimes happen there?
  • Exploring a clear pathway to report hate crime and using good advertising to ensure all citizens know how to do it.
  • Removing the barriers from people not wanting to report hate crime.
  •  People understanding when they have experienced a hate crime
  • Police understanding who all of the stakeholders are in combating hate crime. This includes the VCS.

Tell Mama who supports victims of anti-Muslim hate crime spoke of the challenges and opportunities in their work. A link to the report “normalising Hatred” which gives a more in-depth insight into their work can be found here.

Galop who work with people experiencing homophobic hate crimes sent through two reports in their absence. They are “Galop hate crime submission to London Assembly” and “Galop online harms consultation response”.


The Health and Wellbeing Network Meeting focused on Social Prescribing as a measure to contribute to population health and wellbeing in the borough of Westminster.

The meeting began with looking at the positive impact of volunteering on an individual’s health and wellbeing. This was done through looking at a case study of the journey of a volunteer at One Westminster.

This was followed by the GLA's Social Prescribing Champion, Andrew Carpenter who presented on the principles of both Social Prescription and Personal Budgets and the principles being the same. He is passionate about joining up social prescribing better with social care in Westminster City Council and exploring a pilot around dementia on this. Andrew made the case for social prescribing and the lasting effects it could have on the life of an individual who has being prescribed to. The focus on prevention and staying well for longer as well as effectively managing some long-term conditions through social prescribing interventions. 

The successes come down to trying to avoid silo-ing when looking at the Social Prescription landscape in an area. It should be joined up and breaks down false silos around conditions, eligibility, and funding streams.

It was a call for action to be inclusive and wide when looking at the Social Prescribing agenda and on the personalisation front for people to have on offer to choose who receive a personalisation budget. “Personalisation being messy not a narrow field of vision”. He went on to speak about the inception of personal budgets and where it began as a formalised process in Canada by parents of children who had a variation of disabilities who were being asked to do the same activity, ignoring they may have different needs and personalities. 

The parents took on the system because they were empowered knowing the money that is being spent is money from taxes which they have contributed to. They then asked for a say on how the money is spent in order for their children to have services and activities personalised to them. 

Social Prescription gives us an opportunity to create services and activities, not just signpost, be directly responsive, and therefore create opportunities for the voluntary and community sector too.

In Westminster, the need to continue to demonstrate the value to GP's and seek out a GP champion who can be part of marketing the need for social prescribing to their colleagues was mentioned.

There was also a mention of the GLA’s new guidelines on Social Prescribing to be published within two weeks.

This presentation was followed by London Catalyst who gave tips on what funders are looking for in order for a funding application to be successful as well as tips on improving funding applications and making an organisations application stand out.

The presentations were concluded by Herts Help Hospital & Community Navigation Service who explained the Social Prescribing model in Herts Valley and the benefits and the challenges of the model.

The presentations from the presenters who used power point are below.


The network meeting took place at Greenhouse Sports who sponsored the room to the network on this occasion. The Chair of the Health and Wellbeing Network Nada Calovska was formally introduced at this meeting. The agenda for this meeting included presentations from North West London Collaboration of CCG's who presented on the Health Help Now app, Central London CCG who presented on the up and coming Regents and Paddington Primary Care Network (PCN) pilot, BME Health Forum  who presented on the Multi-language emotional wellbeing training course and One Westminster who gave an update based on the market engagement by the Bi-borough Public Health Team which outlined the up and coming Healthier Families, Healthy Lives bid. The conversations moved on to round table talks looking at ways in which the voluntary sector can offer further support to people living with long and enduring mental health challenges. This was followed by opportunities for networking amongst organisations over pizza which was sponsored by Firebrand Pizza of Marylebone.


KCSC and One Westminster are asking for interested organisations to register their interest in advance of the “Healthy Families, Healthy Communities” bi-borough, (Westminster and Kensington & Chelsea) tender. It is due to be released in early February 2019. This is a joint initiative by the two Local Authorities. 

The details of the tender document will be known once the tender document is released. We are hoping to get organised in advance of the release to get an idea of the scale and interest in this project across the Bi-borough as we consider a voluntary sector partnership approach to this bid.

Details from the market engagement day:

The bi-borough “wants to move towards a service for children, young people and their families that promotes health and wellbeing through physical activity and healthy eating across generations and within local communities.” The contract will be for 5 years (possibly a 3+2 model). The value of the overall contract is between £650,000 and £825,000 per annum.

The activities will take a whole system approach inclusive of:

  • Flexible and accessible to all
  • Proactive engagement in targeted communities
  • Intergenerational
  • Fun
  • Physical Activity
  • Enhanced activities focused on health and wellbeing
  • Consistent messages

Service design principles:

  • Flexible
  • Easy for residents to find and use
  • Universal offer with specific branches offering targeted support
  • Makes use of and enhances existing community resources
  • Outcomes focused – particularly around change in attitudes
  • Value for money
  • Return on Investment

Core Components

Capacity building with the wider public health workforce
Prevention and targeted intervention
Engaged communities with activities embedded

To register your organisations interest in this bid please complete the short survey.

Westminster organisations register here.

Kensington & Chelsea organisations register here.

If you operate across both boroughs please choose either link and complete only one survey.

The closing date to register your expression of interest by completing the survey is Thursday 7 February 2019.  


The inaugural meeting for the Westminster wide VCS was held on the 13 November 2018. There were 38 people in attendance representing 30 VCS organisations through-out Westminster. The presentations and the personal specification for the Chair of the network can be viewed below. 


One Westminster and Partners hosted a Westminster wide charity and community groups conference to start conversations pertaining to finding solutions to the health and wellbeing challenges in Westminster. In attendance were representatives from thirty-one Westminster charities and community groups. A video was shown explaining what social prescribing does and it’s benefits, using the Crawley experience: “A new wave in prescribing”
The speakers prepared the ground for this important conversation by giving a frame work to the direction of the discussions. 
Natalie Castro from One Westminster spoke about the Befriend Services in Westminster, focusing on older people’s Befriending service. Steve Curry from Hillingdon Hospice spoke about the development of a collaborative service that improves the health and wellbeing of residents in Hillingdon called H4ALL where they succeeded in simplifying access to the extensive preventative resources provided by third sector organisations and promoting alternative community-based assets and support. Zilda Tandy from The Listening Place spoke about suicide prevention and the success of the work the trained volunteers have had on lowering suicide rates through the unique service offered. Rachel Akehurst from Caxton Youth Organisation spoke about the empowering support services offered at Caxton’s. Rachel focused specifically on the work the service is currently doing for young people with autism as the rates of diagnosis has more than doubled in recent years and additional pressures have being placed on children and young people services. Jackie Rosenberg updated participants on the Multi-speciality Community Provider contract. 
This was followed on by workshops looking at two questions:

1)What do you think the key barriers are to getting social prescription embedded in everyday practice? 2)  What are the challenges in working collaboratively to help embed our work into health and social care to create empowering & valuable partnerships? 
Representatives reported:

“Clear and concise presentations. Good networking opportunities” 
“Good selection of speakers and interesting discussions”
“I learnt a lot today – about new policy / funding changes” 
“Very useful, I would like to come to more events” 
“I’m aware of more appropriate local services” 
“Workshops were productive”
“We shared challenges faced as a sector” 

The Westminster wide Health and Wellbeing Network meeting will have its next meeting in November 2018. An exact date will be confirmed in the near future.

You can view the presentations below and send any additional feedback and queries to 


Social prescribing necessitates working across professional boundaries. Social prescribing was highlighted in the General Practice Forward View as a mechanism to support more integration of primary care with wider health and care systems to reduce demand on stretched primary care services.

Social prescribing schemes also help to integrate services and make improvements in the social and economic determinants of health. As with many ventures, it started in a beautifully organic way, with local solutions to suit local need and aspirations to develop health creating communities. Some structured sharing of knowledge and best practice is now essential to support people to develop new social prescribing ventures, and to make the best use of the resources that are available.


At a recent meeting of the Westminster Health and Wellbeing Board the following papers were distributed outlining, among a variety of topics, the NHS five-year strategic vision and NHS Planning Guidance that  asks all health and care systems to create comprehensive local blueprints for implementing and delivering the priorities of the five-year forward view.

Also available below are two interesting reports:

  • The Kings Fund – Place Based Systems of Care (2015) details how the NHS and local government  can  address the increasing pressures on health and wellbeing
  • The Kings Fund – Integrated Care – Improving Outcomes by Working Together (2012)  proposes that integrated care is essential for meeting demographic challenges faced by the NHS and local government.


The NHS’s plans to implement a new approach to help ensure that health and care services are built around the needs of local populations is taking shape. To implement these proposed plans, every health and care system in England will produce a multi-year Sustainability and Transformation Plan (STP), showing how local services will evolve and become sustainable over the next five years – ultimately delivering the Five Year Forward View vision of better health, better patient care and improved NHS efficiency.

Below you can click on three attachments for more detailed information.


This new report from the Realising the Value consortium explores the value of people and communities at the heart of health, in support of the NHS Five Year Forward View vision to develop a new relationship with people and communities.


The government’s report on how voluntary, community and social enterprise (VCSE) organisations contribute to wellbeing, health and care is now available to read here.


For those in urgent need of support for mental health crises, Central and North West London NHS Foundation Trust has launched a single point of access telephone number, which replaces existing local referral points into adult mental health services in the north-west London boroughs of Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster.

The trust recommends that people first ring their GPs, but if this is not possible to call:

0800 0234 650

This number is available 24 hours a day , seven days a week 365 days a year for information, support and advice.