Outcomes are the changes that we want to see in the world – less poverty, less inequality, more opportunities for people to live happy and healthy lives. By monitoring our work, we can better understand how we contribute to achieving these changes, giving us evidence of our effectiveness and a powerful tool in planning services and applying for funding.
In this section, you can find basic information on the difference between outcomes and outputs and aims and objectives, as well as more detailed advice on outcome indicators and how to monitor project outcomes.
You can also read about measuring effectiveness and assessing long-term impact – are your services really having the impact you think?
Do you want to better understand if and how your charity affects the wellbeing of those you support? If so, take a look at this new guide from What Works Wellbeing, which has been designed specifically to help small and medium-sized charities evaluate their impact on wellbeing. It contains useful step by step information including what to measure and the type of questions to ask.
A range of free impact management tools for small and medium-sized UK charities and social enterprises have been launched online. Charities will be find resources to help with planning, data and organisational culture. The online tool also has a 'data diagnostic' test that will generate tailored recommendations on what data you could collect to better understand and demonstrate your effectiveness.
The Charities Evaluation Service (CES, now part of NCVO) have a full range of information on monitoring and evaluation, including interactive tools, informative guides and downloadable resources. These are available on their website.
New Philanthropy Capital (NPC) publications on Impact, reporting and monitoring: